Shipping Policy

Thank you for shopping with us! We are committed to providing you with a seamless shopping experience. Please review our shipping policy below for details about shipping your order.

Shipping Methods and Providers

We ship all orders through Delhivery, a reliable courier service, to ensure your products reach you safely and on time. For remote destinations, we ship via India Post.

Shipping Costs

Shipping charges are calculated at checkout based on the delivery method and your location. We offer free standard shipping on all orders above ₹2000 (within India). Orders under ₹2000 will incur a shipping fee, which will be calculated during checkout.

Processing Time

All orders are processed within 3 business days. Please note that orders placed on weekends or holidays will be processed the next business day.

Estimated Delivery Time

Standard shipping typically takes 7-10 business days to deliver from the time of dispatch. Please note that delivery times may vary based on your location. For orders shipped through India post, delivery may take 3-4 weeks depending on location.

Order Tracking

Once your order has been dispatched, you will receive an email with a tracking number and a link to track your package. You can track your order on the Delhivery website or through the tracking page provided.

Packaging Information

We prioritize sustainability and use eco-friendly packaging whenever possible to minimize our environmental impact. Your order will be packed securely to ensure it arrives in perfect condition.

Order Modifications

If you need to modify your order (change shipping address, cancel, etc.), please contact us within 24 hours of placing your order. Once the order is shipped, we are unable to make any changes to the shipping address or cancel the order.

Customer Service

If you have any questions or need assistance, our customer service team is here to help! You can reach us through the following channels:

- Email: cc@downtoearthclothing.in

- Live Chat: Available from 11 AM to 7 PM (Monday to Friday) on our website

At times there might be unexpected delays in the delivery of your order due to unavoidable and undetermined logistics challenges beyond our control (for which Down To Earth Clothing is not liable.)

Thank you for shopping with us! We look forward to serving you.